FAQ Categories Booking & Arrival

What happens if someone gets rough or aggressive?

We’re all here for fun! If a player gets too rowdy, aggressive, or ruins the vibe for others, they’ll be asked to leave immediately.

Please don’t force or damage anything. Our props are here to puzzle you, not to survive a wrestling match. Broken items may lead to charges or a sad Game Master (and nobody wants that).

No refunds, no second chances—just a swift exit and a puzzled Game Master.

More than 6 people?

Book more than one room at the same time.

Give us a buzz to help plan it.

What’s your closing time?

Check the website—it varies by day.

Cancelling?

Call us with your booking time and the reason. We’ll help you out.

Can we add/remove people from a booking?

Yes! You can:

• Use the link in your confirmation email

• Log into your account

• Or just give us a call

Minimum 2 players per booking.

Dress code?

Wear what makes you comfy, but no shirtless players or bare feet.

Dress-ups for birthdays or Bucks/Hens are very welcome—just keep it PG.

What should we bring?

• No special gear required

• Reading glasses if you need them (clues are hard to read if you can’t see them!)

• Your brain and a sense of fun

• Leave big bags at home or in your car.

Small and handbags, you can take into the room.

When should we arrive?

10 minutes before your start time. Enough time to check in and hit the loo.

What if we’re late?

• No group after you? You still get the full hour.

• Someone booked after you? We’ll have to shorten your game.

Call us if you’re running late.

If you’re over 15 mins late without notice, the game is cancelled with no refund.

Do we need to book ahead?

Yes please! Book online or by phone.